Shipping & Returns

Free Shipping Promotion: 

Shipping costs for our business are usually around $10 for one bottle, and up to $30 for larger orders.  However, for a limited time only we are offering free standard shipping on all products to the lower 48 states in the U.S.. No minimum order required!  You can also upgrade to 2 Day Shipping for $5 and 1 Day Shipping for $15 at checkout.

If you would like an item shipped to anywhere else in the world, please email us at info@paramountpethealth.com, and we will gladly work something out with you!

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.  If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse.  If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at info@paramountpethealth.com.

 

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it on the freight bill when signing for delivery.  If your product is defective, or sustains damage during shipping, please contact us at info@paramountpethealth.com right away. We will exchange defective units as quickly as possible.  Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

Cancellations & Refunds:

To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.  

If you order has shipped, you will also be responsible for return shipping charges and will incur a 20% restocking fee. Refunds will be issued to the credit card that you used when placing your order.

How do I return a product?

If you want to return an item, drop an email to info@paramountpethealth.com. Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging. We do not accept returns of used products. You should also provide us with with a receipt of your purchase and a reason for returning the item. Customers are responsible for paying all shipping and handling costs for returning an item.  There is a 20% restocking fee on all returns.


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